Frequently asked questions:
What is the difference between the BetBoss Jackpot and the BetBoss Free Jackpot?
The BetBoss Jackpot is a game that comprises of 13 football matches. You predict the outcome of each match when you play – either a home win, draw or away win – and win prizes if you correctly predict a set number of outcomes. We currently offer prizes for 11, 12 or 13 correct outcomes, with a Super Jackpot prize if you correctly predict 13 outcomes and each team in all 13 games scores at least 1 goal.
You play by placing a bet on the outcome you’ve predicted. A full bet is Sh100.
The BetBoss Free Jackpot is an additional bonus game that is free to enter, that offers a single prize if you correctly predict the outcomes of all 13 matches. Each player is restricted to one entry into the BetBoss Free Jackpot per game.
When you play either game, you will receive a ticket via SMS confirming your entry.
How do I play the BetBoss Jackpot?
Simply follow the instructions on our How To Play page.
How do I play the BetBoss Free Jackpot?
You will automatically receive a lucky pick entry into the BetBoss Free Jackpot when you buy a ticket to place a bet on the BetBoss Jackpot. Each player can only receive one entry into the BetBoss Free Jackpot per game.
If you wish to enter the BetBoss Free Jackpot without buying a ticket for the BetBoss Jackpot game, you can send FREE WEB via SMS to 29442. If you would like to pick your predicted outcomes, please follow the instructions on our How To Play page.
I bought a ticket, but what does my entry mean?
Your entry is the predictions for that ticket for the outcome of each match in the game.
1 represents a Home Win, 2 represents an Away Win and X represents a draw.
For example, if your ticket confirmation shows your entry as 1X2X211122XX1, it means that the predictions for this ticket are:
Match 1: Home Win
Match 2: Draw
Match 3: Away Win
Match 4: Draw
Match 5: Away Win
Match 6: Home Win
Match 7: Home Win
Match 8: Home Win
Match 9: Away Win
Match 10: Away Win
Match 11: Draw
Match 12: Draw
Match 13: Home Win
How long do I have to buy a ticket?
You can enter the BetBoss Jackpot or the BetBoss Free Jackpot up until the kick-off time of the first match in the game, as advertised on the website.
How do I win on the BetBoss Jackpot?
Prizes are awarded depending on the number of match outcomes you correctly predict. We currently offer prizes for 11, 12 or 13 correctly predicted outcomes.
There is an additional Super Jackpot prize which will be awarded to players who correctly predict the outcome of all 13 matches, if each of the 26 teams in the game scores at least 1 goal.
Shared prizes: All prizes tiers are shared amongst winners, which means if there is more than one winner for a prize tier, that prize amount will be shared between each winner.
Where can I find the results and winners?
We will publish the certified results of each match in the game on the website, within 24 hours of the final match taking place. We will also publish a list of winners and winning amounts at that time.
What if a match goes to extra time or penalties?
There may be times when a match in the game continues to extra time and/or penalties. For the purposes of the BetBoss game, we take the result of the match as being the score at the final whistle of the second half of the match.
As such, any goals scored in extra time or a penalty shootout do not count towards the result of the match.
What if a match gets abandoned or cancelled? What are reserve fixtures?
If a match is cancelled, abandoned or does not produce an outcome in accordance with the relevant league’s rules, we will make use of reserve fixtures.
Each game we pick 5 reserve fixtures for the game (matches 14 to 18). Should a match not produce a result as above, we will substitute that fixture with a reserve fixture. We always use the reserve fixtures in order, so if for instance match 3 was abandoned, we would substitute match 3 for match 14. If another match was abandoned, we would substitute it with match 15 and so on. In the unlikely event that more than 5 matches do not produce a result and therefore we would not have enough reserve fixtures, the game would be cancelled and all bets would be refunded in full.
If a reserve fixture is used, we will use your prediction for the original match for the reserve fixture it is substituted for. For example, if match 3 was substituted for match 14, we would use your prediction for match 3 as your prediction for match 14’s outcome.
How do I know if I’ve won?
When the results are published, you will receive an SMS with the outcome of the game, which will tell you if you have won, or if not, how many outcomes you correctly predicted.
I won a prize, how do I receive my winnings?
If you win a prize, we will automatically send Sh70,000 of your winnings (minus any associated transaction fees) to your MPesa account upon processing the result.
To receive the remainder of your winnings, please contact our Customer Care Team on 0703 065777 and they will be happy to assist you.
How can I check my account balance?
You can check your account balance at any time by sending BALANCE via SMS to 29442.
I sent the wrong amount of money via MPesa, what do I do?
If you send the incorrect bet amount via MPesa, we will buy you the highest ticket amount that we can from the amount you sent, and place the remainder in your wallet.
For example, if you sent Sh130, we will buy you a ticket for Sh100 and put Sh30 in your wallet. If you send Sh55, we will buy you a ticket for Sh40 and put Sh15 in your wallet.
If you sent too much money in this way, you can either use money from your balance to buy a ticket via SMS, if you have a sufficient amount (see How can I use my balance to buy a ticket via SMS? below), or you can withdraw the money to your MPesa account (see How can I withdraw money from my account? below). Please note any withdrawals are subject to applicable transaction fees.
If you require help, please contact our Customer Care Team on 0703 065777 and they will be happy to assist you.
How can I withdraw money from my account?
You can withdraw money from your account by sending WITHDRAW + amount via SMS to 29442. For example, send WITHDRAW 120 to 29442 to withdraw Sh120. Your MPesa account will be credited with the amount minus any applicable transaction fees.
The minimum amount you can withdraw is Sh50. The maximum in one transaction is Sh70,000.
Please note: You are not able to withdraw any of your winnings via SMS. To claim any winnings, please contact our Customer Care Team on 0703 065777 and they will be happy to assist you.
How can I use my balance to buy a ticket via SMS?
You are able to buy tickets for the BetBoss Jackpot using the money in your wallet, including any winnings.
To purchase a full bet ticket for Sh100, send TICKET via SMS to 29442.
How can I change my predictions for the BetBoss Jackpot game?
You are only able to change your predictions for the last ticket you purchased in a BetBoss Jackpot game. For example, if you buy 2 tickets for one BetBoss Jackpot game, you will only be able to change the picks on the most recent (2nd) ticket.
To change the predictions, send CHANGE + your predictions via SMS to 29442. For example, send CHANGE 1X2111XXX2212 to 29442.
How can I change my predictions for the BetBoss Free Jackpot game?
To change the predictions for your ticket in the Free Jackpot game, send CHANGEFREE + your predictions via SMS to 29442. For example, send CHANGEFREE 1X2111XXX2212 to 29442.
How old do I have to be to play the BetBoss games?
You need to be 18 years or older to play any of our games.
I bought a ticket but I haven’t received a ticket confirmation back?
Sometimes it can take a few minutes for messages to be delivered to your phone, especially during periods of high traffic. If you have waited longer than 15 minutes and have still not received your ticket confirmation please contact our Customer Care Team on 0703 065777 and they will be happy to assist you.
I have played the BetBoss Free Jackpot but you keep sending me messages without my name, how can I update it?
We receive your name when you send money via your MPesa account. If you only play the BetBoss Free Jackpot, we do not have your name on record. You can tell us your name by sending NAME + your name via SMS to 29442.
Please note that if you later send money via MPesa, we will update your name from your MPesa account.
How do I stop receiving marketing messages?
If you would would like to stop receiving marketing messages, send STOP via SMS to 29442. Please note that if you then play the BetBoss Jackpot or BetBoss Free Jackpot again, you will be opted back in for marketing messages.